Female luminaries and allies share their career journeys, personal stories, and unique perspectives on a variety of consequential topics. Each session is packed with learning objectives to help you sharpen your leadership skills, combat imposter syndrome, set boundaries, and so much more.
Fast-paced, activity-based sessions offer actionable takeaways that challenge your thinking. Get tools and best practices for everything from negotiation to mentorship. Bring these exercises back to your organization to elevate your team and reach new heights.
From fun ice-breakers, to intimate small-group discussions, to the glamour of awards night, CCWomen features an assortment of opportunities to build your network. Plus we’re introducing the CCWomen Digital Platform & Membership so you can access our community from anywhere!
Our event program is built around attendee survey data and industry research so that we can deliver timely topics and address the most pressing issues facing women in customer contact and beyond. Join us as we discuss finding work-life balance, tackling stereotypes, embracing vulnerability, overcoming stereotypes, and so much more.
The CCWomen Summit takes place all day on Tuesday, January 23rd, and will convene influential female executives and allies whose achievements are charting the course for contact center & CX teams around the world.
The summit will conclude with a mindful community-building activity created to rejuvenate and revive your body and mind.
Check out the full CCWomen Summit Austin agenda and join us as we discuss the most critical issues facing women in customer contact and business at large.
Welcome to the CCWomen Summit! We are thrilled to welcome you to the 2024 CCWomen Summit and this dynamic community of trailblazing female executives from across industries and generations, to address the opportunities and challenges facing women in customer contact - and shape the future of contact center and CX worldwide.
CCWomen Connect: Building a Strong Network through Peer-to-Peer Learning
Hosted by the CCWomen Hall of Fame Inductees join us for an interactive and dynamic opening activity designed to foster connections within the CCWomen community. This unique opportunity allows attendees to connect with their peers in real-time, creating a supportive environment where individuals can exchange insights, seek guidance, and build valuable relationships. Through this engaging session, you'll have the chance to discover new perspectives, share experiences, and find the support needed to develop essential skills and pursue success in your professional journey. Don't miss this chance to forge meaningful connections that can propel your career forward!
EmpowerHER: Mastering Leadership Excellence in Customer Contact as a Woman Executive
Leadership can be a powerful empowerment tool for several reasons. Building roadmaps for organizational leaders is a strategic and proactive approach to ensure that leadership development is intentional, aligned with organizational goals, and adaptable to changing circumstances. It serves as a valuable resource for fostering a culture of continuous improvement and growth within the leadership team.Effective leadership aims to uplift others, foster a positive and inclusive culture, and provide the support and resources individuals need to fulfill their career goals. A good leader not only directs and guides but also empowers others to lead themselves.With 10 plus years of customer contact experience, Rolanda will share her knowledge and insights, providing guidance on navigating complex dynamics as an executive, driving sustainable business outcomes, and leveraging your strengths to maximize your professional potential. Whether you are an aspiring leader, a seasoned executive, or a visionary entrepreneur, this session aims to equip you with the necessary tools and strategies to help others in your organization excel in leadership roles and make a lasting impact in the ever-evolving customer-contact landscape.
Stronger Together: Empowering Women's Impact in the Workplace and Community
The journey of women in the workforce is marked by resilience, collaboration, and the pursuit of collective empowerment. This transformative session is designed to foster a sense of unity and solidarity among female professionals, encouraging them to leverage their collective strengths for meaningful change and advancement.This session will serve as a platform for shared experiences emphasizing the pivotal role of collaboration and support in driving individual and collective success in the workplace and the importance of giving back to our community. Our panelists will equip attendees with practical tools and frameworks for enabling women to thrive and excel in their respective fields, amplifying each other's voices, and advocating for gender equality in all spheres of the professional landscape as well as in our communities. Inspirational narratives of successful female leaders will offer valuable insights into overcoming challenges, seizing opportunities, and fostering an environment of mutual empowerment. Join us in this empowering journey of collective growth and solidarity, and discover how unity and collaboration can pave the way for a more equitable and impactful future for women.
Wellness Break
Leveraging Your Authentic Self: Be Your Own Champion in the Workplace
Navigating your identity in the workplace while staying authentic can be a powerful way to create an inclusive and diverse environment. Leveraging and leaning into your differences, especially with regards to stereotypes about being a woman, can be a strategic way to bring valuable perspectives to the table.Participants will learn how to navigate stereotypes, advocate for themselves and others, and harness their differences to create a more dynamic and inclusive work environment. The session will also focus on building confidence, challenging biases, and finding a balance between adaptation and authenticity in the workplace.
Workshop: Mastering Communication and Conflict Resolution: A Comprehensive Guide for Women Leaders
This comprehensive session is tailored to equip women leaders with the essential tools and strategies for effective communication, adept conflict management, and successful navigation of difficult conversations. With a specific focus on developing people in critical areas like performance management and career growth, this workshop aims to foster a supportive and empowering environment for women in leadership roles. Participants will gain valuable insights into delivering and receiving constructive feedback, fostering a culture of open communication, and nurturing talent for sustainable organizational growth. Through practical case studies and interactive discussions, this session will provide a roadmap for cultivating resilient leadership, building cohesive teams, and fostering an inclusive workplace culture conducive to the advancement and success of women in leadership.
Afternoon
Lunch
Roundtable Discussion | Round 1
These interactive peer-to-peer discussions will tackle the thorniest topics that women in customer contact face. Our industry luminaries will lead a 30 minute roundtable discussion with our CCWomen community.
Roundtable Discussion | Round 2
These interactive peer-to-peer discussions will tackle the thorniest topics that women in customer contact face. Our industry luminaries will lead a 30 minute roundtable discussion with our CCWomen community.
CCWomen Connect: Continued
Wellness Break
Take this time to change into comfortable clothes you can move in. Our community-building activity will require movement.
Community Building Activity: Rejuvenate and Revive
Unwind and revitalize in our easy rest and restore class, specially crafted to help you find balance and inner peace amidst the fast-paced demands of everyday life. This nurturing session offers a gentle yet effective approach to rejuvenation, catering to individuals seeking a tranquil space to unwind and recharge. Through a combination of calming breathing exercises, gentle stretching, and guided meditation, this class aims to promote relaxation and mental clarity, allowing you to release tension and restore vitality. Our experienced instructor will guide you through a series of restorative poses and mindfulness techniques, encouraging a holistic approach to wellness that nurtures both the body and the mind. Whether you're looking to alleviate stress, improve flexibility, or simply indulge in a moment of self-care, this session is designed to provide a soothing sanctuary where you can reset and replenish your energy. Join us in this rejuvenating experience and discover the profound benefits of nurturing your well-being through the practice of easy rest and restoration.
CCWomen Summit Concludes
Wednesday, 1/24
AM
CCWomen Booth Opens for Main Day 1 of CCW Austin
CCWomen booth opens in the Expo Hall
PM
CCWomen booth closes for Main Day 1 of CCW Austin
Thursday, 1/25
AM
CCWomen Networking Breakfast
The CCWomen Breakfast is a dedicated place for women, men, allies, and breakfast lovers to connect with others in the customer contact community to share stories, ask questions, and make valuable connections. Join us over a delicious breakfast as we hear from experts in customer contact, network and connect with one another, and discuss the ins & outs of bringing your best self to the table self-care, and how to find balance in your life. Participants will take away new connections from this peer-to-peer learning event, as well as valuable and actionable advice on how to take care of yourself as you develop your career.
