Why Attend?
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Female luminaries and allies share their career journeys, personal stories, and unique perspectives on a variety of consequential topics. Each session is packed with learning objectives to help you sharpen your leadership skills, combat imposter syndrome, set boundaries, and so much more.
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Fast-paced, activity-based sessions offer actionable takeaways that challenge your thinking. Get tools and best practices for everything from negotiation to mentorship. Bring these exercises back to your organization to elevate your team and reach new heights.
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From fun ice-breakers, to intimate small-group discussions, to the glamour of awards night, CCWomen features an assortment of opportunities to build your network. Plus we’re introducing the CCWomen Digital Platform & Membership so you can access our community from anywhere!
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Our event program is built around attendee survey data and industry research so that we can deliver timely topics and address the most pressing issues facing women in customer contact and beyond. Join us as we discuss finding work-life balance, tackling stereotypes, embracing vulnerability, overcoming stereotypes, and so much more.
Our Summit Agenda is Here!
Our June 2024 CCWomen Summit Las Vegas agenda is here.
We're excited to share our speaker lineup and sessions led by the brightest stars and luminaries in the industry.
Some of our speakers include:
Frid Edmond, SVP for Customer Engagement Centers, Marriott International
Lydia, Clayton, AVP Contact Center Operation & Center of Excellence, Cox Automotive
Cheryl Gregware, AVP Customer Service Manager, ChoiceOne Bank
Leigh Roach, Director, Store & Customer Support, Johnston & Murphy
Trisha Bright, Leadership + Life Coach for Executive Women, Trisha Bright Coaching
Download the full agenda to see our full speaker line up and session details.
CCWomen Summit Agenda
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Monday, 6/3
PM
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CCWomen Summit Speaker & CCWomen+ Member Lunch (Invite Only)
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Tuesday, 6/4
AM
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Welcome to the CCWomen Summit
Welcome to the CCWomen Summit!We are thrilled to welcome you to the 2024 CCWomen Summit and this dynamic community of trailblazing female executives from across industries and generations, to address the opportunities and challenges facing women in customer contact - and shape the future of contact center and CX worldwide. -
CCWomen Connect
Hosted by the CCWomen Hall of Fame Inductees join us for an interactive and dynamic opening activity designed to foster connections within the CCWomen community. This unique opportunity allows attendees to connect with their peers in real time, creating a supportive environment where individuals can exchange insights, seek guidance, and build valuable relationships. Through this engaging session, you'll have the chance to discover new perspectives, share experiences, and find the support needed to develop essential skills and pursue success in your professional journey. Don't miss this chance to forge meaningful connections that can propel your career forward! -
Rising in Unity: Cultivating Collective Strength for Women's Advancement in Customer Contact
Join us for an inspiring session led by our esteemed speaker Frid Edmond as we delve into the power of unity and collaboration in driving women's empowerment forward. In today's rapidly evolving landscape, the importance of solidarity and mutual support among women cannot be overstated.During this session, Frid will share her personal journey and insights gained from navigating the challenges and triumphs of being a woman in customer contact. Drawing from her wealth of experience and expertise, she will explore the transformative potential that arises when women come together to uplift and empower one another.Through compelling anecdotes and practical strategies, Frid will illuminate the ways in which women can leverage their collective strength to break barriers, shatter stereotypes, and forge new paths to success. Whether you're a seasoned professional, an emerging leader, or a passionate advocate for gender equality, this session will equip you with the tools and inspiration needed to foster a culture of empowerment and inclusivity in your personal and professional spheres.Don't miss this opportunity to be part of a dynamic conversation that celebrates the power of sisterhood and charts a course toward a more equitable and empowered future for women everywhere. Join us as we embark on a journey to Empower Together. -
Stronger Together: Empowering Women's Impact in the Workplace and Community
The journey of women in the workforce is marked by resilience, collaboration, and the pursuit of collective empowerment. This transformative session is designed to foster a sense of unity and solidarity among female professionals, encouraging them to leverage their collective strengths for meaningful change and advancement.This session will serve as a platform for shared experiences emphasizing the pivotal role of collaboration and support in driving individual and collective success in the workplace and the importance of giving back to our community. Our panelists will equip attendees with practical tools and frameworks for enabling women to thrive and excel in their respective fields, amplifying each other's voices, and advocating for gender equality in all spheres of the professional landscape as well as in our communities. Inspirational narratives of successful female leaders will offer valuable insights into overcoming challenges, seizing opportunities, and fostering an environment of mutual empowerment. Join us in this empowering journey of collective growth and solidarity, and discover how unity and collaboration can pave the way for a more equitable and impactful future for women. -
CCWomen Connect: Celebrating Women's Triumphs in Customer Contact
In this electrifying session, we're shining a spotlight on the extraordinary achievements of women in the world of customer contact. Prepare to be inspired as we showcase the relentless determination, innovation, and resilience that define our journey as trailblazers in our respective fields.From smashing glass ceilings to founding thriving enterprises, women have been at the forefront of driving change and redefining success. During this time we'll celebrate the milestones, accolades, and game-changing contributions that have propelled us to the forefront of the customer contact industry.Join us for a rapid-fire showcase of women's accomplishments, as we seize the moment to boast, applaud, and champion each other's triumphs. Together, let's amplify our voices, showcase our brilliance, and inspire the next generation of women leaders to reach even greater heights. -
Empower, Together: Women Leaders Driving Positive Change in Customer Contact
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Wellness Break
PM
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Lunch + Networking
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Mastering Your Mindset for Salary Negotiation Success: Empowering Women in Business
Join us for an inspiring session tailored specifically for women in business, where we delve into the crucial art of negotiating salaries with confidence and poise. In this empowering workshop, we'll explore how to overcome gender biases and societal norms that may hinder women from advocating for their true worth in the workplace. Through a blend of practical tips and motivational insights, you'll learn how to cultivate a mindset that empowers you to assertively negotiate your salary and benefits package. We'll address common challenges faced by women in salary negotiations, including the wage gap and perceptions of assertiveness, and provide actionable strategies to navigate these obstacles effectively. Discover how to leverage your unique strengths and achievements to build a compelling case for increased compensation. From crafting persuasive arguments to mastering the art of self-promotion, we'll equip you with the tools and techniques to confidently articulate your value and secure the salary you deserve. Join us as we empower women to break through barriers, challenge the status quo, and claim their seat at the table. Together, we'll redefine success and pave the way for a future where gender equality in the workplace is not just a goal, but a reality. -
Workshop: Unleashing Extraordinary Leadership: Empowering Women to Step into Visibility
Join us for a transformative session designed to equip women with the tools, confidence, and mindset needed to become extraordinary leaders in their fields. In this dynamic workshop, we'll dive deep into strategies for cultivating self-assurance, amplifying visibility, and unlocking the leadership potential within each of us.Drawing from the experiences of successful female leaders and experts, we'll explore practical techniques for overcoming self-doubt, imposter syndrome, and the fear of being overlooked. From mastering assertive communication to leveraging personal strengths, you'll learn how to confidently step into the spotlight and make your voice heard in any professional setting.Together, we'll challenge traditional notions of leadership and redefine success on our own terms. Whether you're a seasoned executive or an emerging leader, this session will provide you with the inspiration and guidance needed to rise above obstacles, shatter glass ceilings, and lead with authenticity and impact.Don't miss this opportunity to unlock your full leadership potential and inspire others to do the same. Join us as we empower women to embrace their brilliance, own their power, and transform their leadership aspirations into reality. -
Wellness Break
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Roundtable Discussion | Round 1
These interactive peer-to-peer discussions will tackle the thorniest topics that women in customer contact face. Our industry luminaries will lead a 30 minute roundtable discussion with our CCWomen community. -
Roundtable Discussion | Round 2
These interactive peer-to-peer discussions will tackle the thorniest topics that women in customer contact face. Our industry luminaries will lead a 30 minute roundtable discussion with our CCWomen community. -
Roundtable Discussion Takeaways
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CCWomen Summit: Survey & Group Picture
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CCWomen Summit Concludes
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Wednesday, 6/5
AM
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CCWomen booth opens for Main Day 1 of CCW Las Vegas
PM
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CCWomen booth closes for Main Day 1 of CCW Las Vegas
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Thursday, 6/6
AM
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CCWomen Networking Breakfast
The CCWomen Breakfast is a dedicated place for women, men, allies, and breakfast lovers to connect with others in the customer contact community to share stories, ask questions, and make valuable connections.Join us over a delicious breakfast as we hear from experrs in customer contact, network and connect with one another, and discuss the ins & outs of bringing your best self to the table self-care and how to find balance in your life.Participants will take away new connections from this peer-to-peer learning event, as well as valuable and actionable advice on how to take care of yourself as you develop your career. -
CCWomen booth opens for Main Day 1 of CCW Las Vegas
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Empower Together
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Lessons from the Drive Thru (Meet & Greet and Book Signing)
It Was Never About the Tacos Leading a team is hard. There is immense pressure to deliver results while leading a team of unique, diverse individuals. As a Taco Bell manager, Monica Rothgery tried muscling her way through, working extremely hard, only to produce mediocre results. Over time, she learned that her job was not to run the business but to lead the team. Once leadership became the focus, turnover decreased, the customer experience improved, and the business grew.In Lessons from the Drive-Thru: Real Life Wisdom for Frontline Leaders, Monica uses stories from behind the counter to illustrate the power of true servant leadership. Both new and experienced leaders will learn how to:Shift the focus from “me” to “we” and watch the team thrive while the business grows.Discover the power of using uniqueness to lead with ease, authenticity, and vulnerability.Realize the potential to impact the lives of those of team members.Anticipate the unexpected and persevere with grace. Enjoy Monica’s sometimes funny, sometimes soul-crushing stories of her journey to discover the true meaning of leadership in Lessons from the Drive-Thru. -
Crafting Your Identity: The Art of Building a Powerful Personal Brand
Join us for an empowering session tailored specifically for women in business, where we'll delve into the transformative journey of building a compelling personal brand. In today's dynamic and competitive business landscape, establishing a strong personal brand is essential for women to thrive and succeed. You'll learn how to harness your authenticity and resilience as key assets in building a personal brand that resonates with your target audience and sets you apart in the marketplace. Whether you're an entrepreneur, a corporate professional, or a business leader, this session will empower you to take ownership of your narrative, amplify your visibility, and position yourself as a trusted authority in your field. Join us as we celebrate the power of women's voices and inspire each other to embrace the art of personal branding as a catalyst for success and impact. -
CCWomen booth closes for Main Day 2 of CCW Las Vegas
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